Sales

Packages

• Q: I have set up a package which requires a member to fill in a PAR-Q and/or book and induction. How do members do this?
• Q: I want to create a day pass which expires at midnight on the same day. How do I do this?
• Q: Why can't I change payment details when editing a package?
• Q. Can I create a package without an expiry date?
• Q. How do I make a package only visible for certain people online?
• Q. If I have active members in a package and I archive it, is the access stopped?

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Prospect Dashboard

• Q. What is the prospect database used for?
• Q. How do I use the Prospect Calendar?

Prospect Emails

• Q. How can I see Prospects Mass Email List that have been sent?

Prospect Forms

• Q. How do use the Register Your Interest Form

Prospect List

• Q. How can I organise my prospects list?

Prospect Mass Emails

• Q. How do I make sure I don't send mass comms to prospects that already signed up?
• Q. Why I can not find active members in the recipients?
• Q. How can I check what emails my prospects are receiving?
• Q. Why can’t I send a test pathway?
• Q. How do I send an email to a prospect?
• Q. How do I send Prospect Mass Emails?

Prospect Pathways

• Q. How do I set up prospect pathways?

Prospect Profile

• Q. How do I add prospects into the system?
• Q. How is a prospect converted into a sale?
• Q. Why has a prospect become a pending member?
• Q. Can I delete a prospect profile?
• Q. What is the difference between a hot and cold prospect?
• Q. Why is there still a prospect profile if a member has signed up?

Special Offers

• Q. How do I create a special offer code?
• Q. Why is my special offer code not working?

Web drop offs

• Q. When does a web drop become a prospect?
• Q. Why doesn’t a web drop off become a prospect straightaway?
• Q. What is a Web Drop Off?