Q. There is a note highlighted in red under a member's access event. What does this mean?

This is a reception note. These will appear when a trainer has flagged this note on the member's profile. This will stay in place until it has been removed from the reception screen or the member's profile:

To add a reception note, go to the member's profile, click the downwards arrow button next to 'Edit Profile' and select Reception note:

There, you will be able to add and remove reception notes. Only one reception note can be in place at one time per member.

These are not to get confused with reception flags, which will pop up on the reception screen when there is something wrong with the member's profile - such as the PAR-Q has not been completed: