Members

Member Profile

• Q. Can I change the package for an active member? Will payments be affected?
• Q. Why can I not update a member's expiry date?
• Q. How do I cancel a defaulted member?
• Q. How can I change the Inactive status on a member's profile?

Communicating with members

• Q. Why I can not find active members in the recipients?
• Q. Why can’t I send a test pathway?
• Q. A member is saying they have not received their welcome email. How can I check this?

Member Tasks

• Q. Can I add an internal note in a member's profile with an alarm or notification to remember?

Member mass emails

• Q. Can you explain what the email delivery statuses mean?
• Q. What is the maximum image size I can attach to a Mass Email?
• Q. How do I add Tags to the content text ?
• Q. What is an operational email?