When a member requests a freeze, their gym access and any ongoing payments are suspended for the duration of the freeze period they specify.
Freeze periods automatically stop on their scheduled end date and reinstate member status and ongoing payments when they do so. However, if a member chooses to end their freeze period earlier than planned, a member of staff will need to manually unfreeze the member to restore gym access. When doing this, any ongoing Ezypay transactions that fell within the intended freeze period will also need to be restored manually.
By editing the member's basic subscription to adjust the next collection date, ongoing payments will resume from the new date supplied, making the process of restoring the missing payments really straightforward.
The member in the screenshot has requested a lengthy freeze, causing their scheduled payments for November and December to be removed - observe the gap in payments (October 2018, next collection January 2019)
If they end their freeze early, requiring the payments for Nov and Dec to be reinstated (for example), we simply need to edit the basic payment instruction contained on the Membership tab.
To proceed, select the Membership tab to display the status and package for this member.
If you haven't already unfrozen the member (status is still Suspended | Frozen), do so now by clicking the Update button to access the Update Membership menu containing the unfreeze function (above the Preview button circled). Once unfrozen, their gym access will be restored and their status will become Active, but their payments, as described, will need to be adjusted manually.
To access the subscription payment, click on the Preview button to see the details for this member's chosen package.
...a slide-out panel reveals the name and charge for this membership package. Click on the arrow (highlighted) next to the monthly charge.
...another slide-out panel reveals the subscription itself. Click on the arrow next to the options text (highlighted) and choose Edit Subscription from the menu.
Edit the date field (highlighted) to reflect the date you want the payments to start from again. In our example, we'll change the date from Jan 2019 to Nov 2018. When you have changed the date, press the Update Subscription button in the upper right. That's it, you're done - all payments from the date you entered will be collected as usual!
If you select the Payments tab again, you will see scheduled payments starting from the new date you specified - in our example, the missing payments for November and December have been restored.