This article looks at the process for failed payments with Anytime Fitness Europe clubs. The payments for these clubs are taken via DDMS (which is a product of Harlands).
If the first direct debit (usually taken on the 1st of the month) fails, then DDMS has to set up the resubmission for the payment which failed. This payment is automatically resubmitted by the DDMS system.
The resubmission is usually set up 14 days after the failed payment (in this scenario, the 15th of the month would be the resubmission date), however if the payment fails too close to this date, the resubmission date will be the 1st of the following month (unless the 1st of the month falls on a weekend or bank holiday, in which case this will be the next available day). From the point of the first payment failing, ClubHub will show the member as 'yellow', and Membr will show a payment issue. Access will still be granted.
If the resubmitted payment fails (on the 15th), then DDMS will place the member into the failed/default tab on DDMS for the club to chase and collect. This member will remain in this tab and 'red' on DDMS, and 'Yellow' in ClubHub, for a period of 30 days (or 25 days for Dutch sites).
If the member pays their arrears, the club can mark this against the payments on DDMS and all systems will show 'Green'. However, if the member does not pay, then after the specified period of time (30/ 25 days) the member will be cancelled and 'red' on all three systems. At this point, the member will have their access removed from Club Hub.
When a member needs to be reactivated because they have had a payment issue (for exmaple, if they pay their arrears within that 30/ 25 day period), reactivation of the members' payment instructions from the DDMS side is easy; all the club will need to do is reactivate or add in new bank details to allow the member to have an active direct debit, then the club can mark the payments as they wish, such as 'paid in club', to account for missed payments and then continue collections as normal.
When you reactivate the monthly mandate and resubmit for the payment to start to be taken again, DDMS will send through a green call back, and any red/yellow payments will need to be either resubmitted/ accounted for or cancelled off. If you leave them red/yellow it will mean that DDMS will not send a green code through as payments are not up to date.
Also, you can update the member directly on DDMS if their payment instructions have stopped and this way you can see what arrears need to be collected and you can pay the arrears which will continue with the contracted period and send a green code to Membr to set them back to Active.