A: Even if a member's email address is not valid, they will still be able to complete a PAR-Q by logging into their members' area. To access the member's area, the member just needs an email address (valid or invalid, doesn't matter!) and password.
These can be retrieved just by looking at the member's profile
You will need to know what email address and password are setup for the member. To do this, go to the member's profile page:
(Please right click and 'view' image)
First, take a note of the member's email address, which you can find on the left-hand side of the profile. In this example, it's firstname.lastname@example.org - this isn't a valid, working email address, it is just whatever the member supplied when they were asked!
Second, you will need to set a password for the member. For security, and even if a password exists, you cannot retrieve a password. Instead, you will need to create a new one. So, on the left-hand side, click 'edit' next to the password, and then type in a new password for the member (for example, 12345).
You will then need to click 'save' to save the password (even if you pressed enter!). Only when you see the following message (in the top right) has the password been changed:
Once the password has been changed, please make sure the member knows the email and password that are now associated with their profile.
If the member now supplies these values at the login screen, they will be able to complete their PAR-Q as normal (if required by their membership package)
Please note: If you are logging a member into their account from within the gym, please ensure that no staff members are already logged in. You cannot have two people signed in at the same time on the same browser/device, and so if a staff member is logged into their account on the PC on Firefox, then you will need to open up a different browser (such as Google Chrome or Internet Explorer) or use a different device to log the member into their own account.
If you have any questions, then please contact the team at email@example.com.