Member Transfers

• Anytime Fitness Europe
• Anytime Fitness Asia

Membr to Membr transfer:

Step 1: Navigate to the dashboard and check for available transfers. Initiate the transfer from the dashboard, as per the usual Anytime Fitness process.

Step 2: This part is automated. Membr validates or rejects the transfer based on pre-set criteria. The transfer is validated if the clubs are in the same country, and the member has no payment issues. The transfer is rejected if the clubs are in different countries, the member is pending cancellation, or the member has a payment issue. The transfer is also rejected if the member is on a cash package (non-DDMS), or without an ongoing payment.

If a member is rejected,they will be visible in the member transfers tab as rejected (on Membr), and will show as rejected on the dashboard.

If a member is validated, they will be cancelled at their old site with the status ‘transferred’. A new profile is then created at the new site, and the member will have the status ‘active’. They will be on a package called ‘default transfer package’ and will be visible in the member transfers list on Membr. Within this list, a new package can be selected for the newly transferred member.

Full list of reasons a transfer could be rejected:

 

1. Target and source gyms are created in different companies

2. Target gym or source gym is not created in Membr

3. Target gym and source gym are located in different countries

4. Member is not found in the source gym in Membr

5. Member is not assigned to an ongoing package

6. Member doesn't have any scheduled transaction

7. Member has two or more scheduled transactions

8. Transmit date of the next scheduled transaction is earlier than tomorrow

9. transferToClubNewMonthlyDues is equal zero (field in transfer request document, equal to the amount the member will be paying at the target gym)

10. Member's payment color is not green (Saved in payment_instructions table)

11. Member has payment issues (Saved in payment_instructions table)

12. Members next payment date is scheduled on or within the next 8 days

13. Member already exists within target gym

14. If there are duplicate transfer requests for the same user

15. Default transfer package is not created in the target gym

Non Membr to Membr transfer:

Step 1: The member should be cancelled in DDMS, and have their Key Fob changed.

Step 2: The member is added as a new member to the Membr site, and signs up as per the usual sign up process.

Membr to Non Membr transfer:

Step 1: The member is cancelled in the Membr site, and has their key fob and email address changed. This releases the key fob and email address (which need to be unique within Membr) to be used at the new site.

Step 2: The member is signed up to the new site as a new member, following the usual sign up process.

Onboarding:

When a club is moving over to Membr, all pending transfers should be completed or rejected before the onboarding is complete (no transfers in the dashboard must be in the requested or received status).